GENERAL SALES TERMS & CONDITIONS
These general Terms and Conditions establish the relationship between THREE DIGIPRINTS, a partnership company registered in Bangalore, India hereinafter referred to as 3DIGIPRINTS, and any individual or companies making an online purchase through the 3digiprnts website, www.3digiprints.com through its ON-LINE 3DPRINTING & PAYMENT system, hereinafter referred to as the Customer(s).
3DIGIPRINTS provides 3D printing (also known as additive manufacturing) services to Customers in India and other countries. The on-line 3D Printing & payment system is provided to reduce administrative costs and better serve Customers. Customers must upload an STL CAD file for quotation and they therefore are responsible for knowing how to produce a high-quality STL, for ensuring the geometry features are appropriate for the requested process (wall thickness, envelope size, support removal, feature size), and for doing their own research on the materials and any limitations for a particular process. Such educational information is found throughout www.3digiprints.com or on enquires to 3DIGIPRINTS.
Prices quoted are in INR (Indian Rupee). 3digiprints reserves the right to change prices at any time. 3digiprints reserves the right to cancel any orders and refund Customer payments for any reason, including, but not limited to, machinery malfunction, geometry with errors, instant quote system errors, and sudden changes in raw material costs.
The 3digiprints on-line 3dprinting & payment system now allows established clients to purchase 3D Printing services using a purchase order (PO) rather than by prepaying selecting to pay by PO is a legally binding commitment to pay. Cancellations may not be possible due to the commitment of materials and resources. This is being offered to selected customers, who have been availing their 3d printing services regularly from 3Digiprints.
VAT of 12.5% is being levied to all items ordered through the On-line 3D Printing & Payment system.
3Digiprints guarantees that orders will begin processing within the quoted lead time of 48-72 hours; however, for very large orders, the machine time of the 3D Printers may cause the whole order to be delayed. Such delays will not entail customers of any claim of delay charges from 3Digiprints.
3Digiprints will ship parts using DTDC, Blue dart for deliveries within India and DHL for outside India. Any mistakes in the delivery address and delay and mis- handling to shipping thereof will not be responsibility of 3Digiprints.
3Digiprints is not responsible for Customer design errors or for designs which are unsuitable for 3D Printing. 3Digiprints will not refund parts which are broken by the customer or whose quality is poor because they exceeded the capabilities of a material or process (not accounting for minimum wall thickness, for example). 3Digiprints goes to great lengths to provide a highly secure website; however, customers are responsible for their own internet usage, fees, system security, and use the 3digiprints website at their own risk. 3Digiprints will offer re-fund or re-printing of parts, if the parts produce are not within the tolerance level against the return of the faulty parts within a reasonable time frame.
Logos, copy and photographs found on the 3DIGIPRINTS website are the sole property of 3Digiprints. Files uploaded by Customers to the 3digiprints website are, by default, the sole property of the Customer. 3Digiprints also intend to allow customers to show case and sell their designs on the 3Digiprints website in near future wherein any such sales and payments received against the sales will shared between the customer and 3Digiprints on a 80:20 ratio. Sometimes 3Digiprints offers promotional savings to gain photographic rights to Customer designs for the purpose of marketing. Such promotions are for the rights to display the designs and do not imply any change of ownership of the intellectual property of the designs.
By sending CAD files or designs to 3Digiprints, you certify that you are the owner of the design or have the rights to replicate the design. You also certify that the production or reproduction of your CAD file or design does not violate any laws currently being deployed in India.